Privacy Policy
Who this policy covers
This policy explains how Lafayette Express Plumbing handles information when you visit this website or call our 24/7 emergency line. We are located at 3640 Mt. Diablo Blvd, Lafayette, CA 94549.
We are a call-only dispatch line. That keeps our data practices simple, and this page describes them in plain words.
What we collect
We collect only what callers tell us on the phone. That usually means a name, a callback number, the service address and a description of the plumbing problem. We use it to line up a licensed plumber, to understand the job, and to follow up on your request.
We ask only for what we need to help. You can decline to share something, though a plumber cannot be sent to an address we do not have.
Call recording
Calls to our line may be recorded for quality and training purposes.
If you prefer not to be recorded, tell us at the start of the call and we will explain what we can do. Recordings are used to check that we gave accurate guidance and to train the people who answer the phone.
What this website does
This website has no forms, so it does not collect form data. It does not ask you to create an account, and it does not run chat or booking tools.
The site sets no advertising cookies. Like most websites, the hosting service may keep basic server logs, such as the pages requested and the time of the request, for security and to keep the site running.
How information is used and shared
Information from your call is used to dispatch and coordinate plumbing work, which means the plumber assigned to your job needs your name, address, phone number and a description of the problem. We may also use it to answer your questions after the visit and to meet legal obligations.
Outside those purposes we do not share your details. Where the law requires us to disclose information, we will do so only to the extent required.
Links to other sites
Some pages link to outside sources such as EBMUD, Central San, PG&E and the Contractors State License Board. Those organizations have their own privacy practices, and this policy does not cover them. Read their policies before sharing information there.
How long we keep information
We keep call details only as long as needed to complete your service request, handle follow-up questions, and meet business and legal needs. When we no longer need them, they are deleted or made unreadable in the ordinary course of business.
California residents
If you live in California and have a question about your information, you may contact us and we will respond. You can ask what we hold about your call and ask us to correct or delete it where the law allows.
To make a request, call or write to us using the details below. We may need to confirm who you are before we act on a request, to protect your information.
Children
Our services are for property owners, renters and businesses. We do not knowingly collect information from children.
Changes to this policy
We may update this policy as our practices or the law change. The latest version appears on this page with the date below.
Contact us about privacy
Call (855) 575-2890 at any hour, or email contact@expressplumberlafayetteca.com. Our address is 3640 Mt. Diablo Blvd, Lafayette, CA 94549.
Last updated: 2026.